Review and correct a closed shift
A correction changes an operational record and can affect revenue, stock and cash variance. It must explain a real reading error, not make an unexplained shortage disappear. The standard correction window is 48 hours after closure, with additional eligibility checks.
Reviewed 7 October 2026
Who this is for
Authorized shift supervisors/managers; availability depends on the record and role.
Before you begin
Obtain the original readings, correct readings and a factual reason before opening the correction form.
1Review a shift
- Open Shifts, filter the station/date/status and open the specific shift. Check employee, pump, start/end time and nozzle rows.
- Compare native meter units, opening and closing indices, calculated litres, prices and totals. Read the cash section separately.
- Check whether the record was already corrected and whether related discrepancies or a cash handover exist.
You know exactly which value needs review and its downstream context.
2Submit an eligible correction
- Choose Correct shift when available. Enter only the corrected ending readings requested, preserving the right nozzle and precision.
- Write a reason that identifies the error and its evidence. Review the recalculated result before submitting.
- Confirm once, then reopen the record to check the correction marker, updated totals and any related variance.
- If the action is unavailable because of age, prior correction, later operations or uncertain historical tank mapping, escalate with the shift reference. Do not edit another shift as compensation.
An eligible correction is recorded with its reason; blocked cases remain traceable for review.
A practical example
An ending index typed as 12854.92 instead of 12845.92 must be corrected from evidence. A cash shortage alone is not evidence that the meter reading is wrong.
If something goes wrong
The 48-hour window has passed
Send the shift reference and evidence to the responsible manager/support. Do not change the device date or create artificial offsetting sales.
Stock cannot be corrected automatically
The original supplying tank or sequence may be uncertain. Leave the record for authorized investigation rather than guessing.
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