Maintenance tickets and meter reset requests
A maintenance ticket tracks a reported problem, assignment and resolution. A meter reset request controls a change to the counter baseline. Neither is a substitute for following the site’s physical safety procedure.
Reviewed 7 October 2026
Who this is for
Managers report/assign; technicians handle assigned work; owners review meter resets.
Before you begin
Identify station, pump/nozzle, symptoms and supporting observations. Never continue unsafe equipment operation because a ticket is still open.
1Report and follow a ticket
- Open Maintenance, create a ticket and select the station and affected equipment as requested. Describe the problem and priority accurately.
- A manager assigns the eligible technician. Check the assignee and current status.
- The technician starts the task and records the outcome when resolved. Include a useful note describing the work and follow-up.
- Managers cancel an eligible ticket only with the required reason. Review the final status rather than assuming an assignment means repair is complete.
The issue has a responsible person and a documented outcome.
2Request a new meter baseline
- The technician uses the mobile meter-reset request workflow, selects the affected equipment and enters the new base reading and reason. Provide location/evidence information as requested.
- Keep a record of the old meter/reading, new meter and physical intervention. A normal rollover is different from replacement/reset.
- The owner opens Meter resets, reviews pending requests and approves or rejects with explanation as required.
- After approval, verify the effective setup before a new shift. Do not manually rewrite historical shifts to match the new meter.
The counter change is explicitly authorized and traceable.
A practical example
Replacing a broken totalizer with one reading 0.00 is a reset/replacement case. It is not a normal sale producing a negative meter difference.
If something goes wrong
The technician cannot approve the request
That separation is intentional. The owner reviews it.
Location could not be captured
Use the permitted reason/evidence route when shown. Do not fabricate GPS coordinates.
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