Glossary and getting help
Use precise terms when discussing a record. Many apparent errors come from comparing different dates, scopes, statuses or units.
Reviewed 7 October 2026
Who this is for
All users.
Before you begin
Have the affected organization, station, date range and record reference available.
1Read the main terms correctly
- Index: cumulative counter on a nozzle, not the quantity sold in one shift. Shift: a working period with opening and closing readings. Nozzle: the dispensing point linked to a serving tank.
- Capacity: the maximum tank space. Book stock: the quantity calculated from recorded movements. Physical stock: the quantity actually measured. Difference: physical minus book stock for the comparison shown.
- Revenue/sales: the value of sales. Cash: physical money. Customer credit: a sale not yet paid. Customer repayment: settlement of a debt, not a second sale.
- Handover: transfer of cash custody. Bank deposit: money actually deposited and recorded. Supplier invoice: a payable document. Approval: permission to proceed. Paid: an actual payment recorded.
- Pending/draft/queued are not completed. A displayed summary may abbreviate a large number; use its detail or export for the exact amount and currency.
Your team uses consistent meanings when reconciling work.
2Diagnose a problem and contact support
- First check organization, station, date filters, timezone/date shown, selected unit and record status. Clear an unintended search filter.
- Check your role and whether the action is available for your plan/service. Refresh after a confirmed change; reconnect if the page requires online data.
- If submission timed out, search the relevant list and reference before retrying. Verify mobile synchronization separately.
- Write down what you attempted, the expected result, the actual error, the time and record reference. Capture the relevant screen with unrelated personal information hidden.
- Use the contact/help entry on the FuelOps website or your established support channel. For permissions and operational approvals, involve your organization owner or manager first. Never share passwords or security codes.
Support receives enough context to investigate without unnecessary sensitive data.
A practical example
“The report is wrong” is hard to investigate. “Station A, 7 October, closed shifts only: report cash 2,450,000 FCFA versus counted 2,440,000; shift reference X; no pending mobile operations” identifies a specific reconciliation problem.
If something goes wrong
A button seems to do nothing
Check required fields and visible validation messages, including those above or below the current scroll position. Avoid repeated submissions.
A feature in this manual is absent
Menus depend on role, station scope, plan and current availability. Ask the owner or support with the chapter name and your visible screen.